Privacy Policy

1. Introduction

VoIPot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP services.

2. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number
• Billing address and payment information
• Company name (for business customers)

Usage Data:

• Call records (numbers dialed, call duration, timestamps)
• IP addresses and device information
• Website usage statistics

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing payments and billing
• Customer support and communication
• Service improvement and development
• Compliance with legal obligations
• Fraud prevention and security

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity (to provide our services)
• Legal obligations (e.g., call record retention)
• Legitimate interests (service improvement, fraud prevention)
• Your consent (where required by law)

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, hosting providers
• Telecommunications Partners: For call routing and termination
• Legal Authorities: When required by law or to protect rights
• Business Transfers: In case of merger or acquisition

We never sell your personal data to third parties.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations (call records: 12 months minimum)
• Resolve disputes and enforce agreements

7. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)

To exercise these rights, contact us at privacy@voipot.uk

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.

9. International Data Transfers

As a UK-based company, we primarily store and process data within the UK/EEA. Any international transfers comply with data protection regulations.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or website notice.

12. Contact Us

For privacy-related questions or to exercise your rights: